Complaints
We are sorry that you have found yourself in a situation where you need to resolve a product complaint. We will try to make the complaint process as pleasant as possible and keep you informed.
We will guide you through the claim process in four easy steps
- Sign in to your account. Not registered? It doesn't matter, you load the order using its number.
- Select the product you need to claim.
- Fill in the details of the problem and choose the way in which we would resolve the complaint to your greatest satisfaction.
- Send us a package.
If you require assistance, give us a call on 777 27 67 67 or send us an email to shop@jatagan.eu.
Back to online shopHow can I complain about the goods?
For a simple and quick complaint, please fill out the online complaint form above. If you purchased as a registered customer, you will see all the goods that are still under warranty in the form. After filling out the form, you will be shown all the necessary information to claim the goods and send them back.
How can I find out the status of my claim?
You will receive a confirmation email from us once the goods have arrived. We have 30 days to resolve everything and inform you of the outcome of the complaint. However, we always try to make it as soon as possible.
